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Digital Unite

The Digital Champions Network

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What it does

We help organisations run digital inclusion programmes that deliver real change.

We specialise in Champions training: a cascade model that means we train people in your organisation to help others learn digital skills. The end learners might be customers, colleagues, service users or people in the community.

We’re a social enterprise and we work with the public, private and third sectors.

How it helps

Our programmes train people in your organisation to become Digital Champions who help others learn digital skills, build their digital confidence and thrive in a digital society.

We provide:
• Structure, support and learning resources to set up and run successful Digital Champion programmes.
• Tools to measure progress & impact
• Consultancy to help target energy & resources in the right places.

Our courses cover a wide range of topics including:
• what essential digital skills are and why they matter
• how to help people you know learn these skills
• how to help people with extra barriers (like poor English or manual dexterity)
• how to use your customer service role to help others with digital skills
• how to structure training sessions for your end learners

Our customers range from boroughs to big businesses, as well as local and nation charities, community groups and housing associations.

We’ve been doing this for 25 years and we know how to make it work!

How to access

Check out our website which is all about what we do.

Find out more about Champions: https://www.digitalunite.com/about-digital-champions

Try a free course: https://www.digitalunite.com/dcn-courses-try-one-free

Use our planning tool to see how a champions programme would work in your organisation: https://www.digitalunite.com/programme-planner

Who to contact

Email du@digitalunite.com and it will get to the right person right away.

Additional Information

All our learning is online – so it can be completed anywhere any time, on all types of device.

98% of Champions would recommend our courses.

Which skills are covered in this course?

Being safe and legal online

You can act with caution, understanding that online activity comes with risks (e.g. use anti-virus software, share information securely or avoid certain types of site such as piracy websites)

You can be careful with what you share as you know that online activity produces a permanent record that can be accessed by others (e.g. publicly shared photos, personal information or opinions)

You can follow data protection guidelines online (e.g. following data storage and retention guidelines, not sharing or using other people’s data or media such as movies or music without their consent)

You can identify secure websites (e.g. by looking for the padlock and ‘https’ in the address bar)

You can identify secure Wi-Fi networks to connect to (e.g. Wi-Fi networks where a unique password is required, trusted source or padlock next to Wi-Fi network)

You can recognise suspicious links and know that clicking on these links or downloading unfamiliar attachments is a risk (e.g. Spam/phishing emails, texts, pop ups)

You can respond to requests for authentication for online accounts (e.g. resetting your password when you’ve forgotten it, two factor authentication, using a remote access key or an authenticator app)

You can set privacy and marketing settings for websites and your accounts (e.g. managing social media privacy settings, managing cookie settings, updating contact preferences)

You can update your device software/ operating systems when necessary to prevent viruses and other risks (e.g. enabling automatic updates, or installing when prompted to do so)

Communicating

You can communicate in the workplace digitally using messaging applications (e.g. Email, Microsoft Teams, Zoom, Slack, internal Intranet, WhatsApp)

You can set up and manage an account on a professional online network/ community/job site (e.g. LinkedIn, Total Jobs, Indeed)

You can use workplace digital tools to create, share and collaborate with colleagues (e.g. Microsoft Teams, OneDrive, G-Suite, Office 365, WeTransfer, DropBox, WebEx, Slack)

Handling information and content

You can follow your organisation’s IT policies when sharing information (e.g. classifying emails/documents, encrypting sensitive information, sharing appropriate information on social media)

You can securely access, synchronise and share information at work across different devices (e.g. manage email, calendar or appointment system via different devices)

Problem solving

to do new things at work using online tutorials, learning platforms and how-to guides (e.g. LinkedIn Learning, YouTube, iDEA, Skillsoft, internal learning platforms)

You can find information online that helps you solve work related problems (e.g. Search Engines, IT helpdesk, software providers, peer networks)

You can improve your own and/or the organisation’s productivity using digital tools (e.g. Trello, Microsoft Projects and Planner, Slack)

You can use appropriate software that is required of your day-to-day job (e.g. spreadsheets, online booking systems, HR management, workflow or sales management)

Transacting

You can access salary and tax information digitally (e.g. password protected payslips, P60, P45)

You can complete digital records on behalf of, or within your organisation (e.g. absence management, holidays, timesheets, expenses, tax returns)